Find out how to improve client care and avoid complaints.
Join this webinar to help you improve client care and avoid complaints. This webinar will also help you to deal with any complaints that do arise according to best practice, to work with the Legal Ombudsman, and to report to the SRA.
Speakers: Vicky Ling, member of the Law Consultancy Network, and Phil Walsh, practice manager at Miles & Partners LLP.
• communicating with clients
• managing client expectations
• keeping clients happy
• an update on the complaints picture
• risk assessment
• best practice for dealing with complaints
This webinar is inclusive to Law Management Section members.