Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.
Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway.
With odds shortening for a ‘fudged’ or no-deal Brexit, law firms are being advised to hope for the best but prepare for the worst, as the clock ticks down to March 2019. Grania Langdon-Down investigates
Amy Bell offers her top five tips for accounts staff to help in the fight against money laundering through client accounts
How can you protect your firm from a data breach? We ask Peter Wright, member of the Law Society’s Technology and Law Committee, about the latest trends in cyber and IT security risk in a post-GDPR world
Clients are demanding innovation from their legal advisers, and not only in relation to technology. So how can law firms develop a culture and process which fosters innovation in an effective way? Alastair Beddow and Ben Kent explain