Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.
Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway.
Amy Bell offers her top five tips for accounts staff to help in the fight against money laundering through client accounts
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
Joe Reevy offers his personal perspective on why law firms need to keep their focus commercial and to avoid getting distracted by the next big thing.
How can you protect your firm from a data breach? We ask Peter Wright, member of the Law Society’s Technology and Law Committee, about the latest trends in cyber and IT security risk in a post-GDPR world