As a family solicitor your clients are expecting more and more from the services you provide. It’s in your interest to give high priority to effective complaint management. Learn the top tips for handling complaints and better still how to eliminate them before they start.
Organised by the Small Firms Division and Family Section, this workshop is facilitated by Elisabeth Bellamy, a leading management consultant who delivers the rare combination of the insight of an experienced legal fee-earner with many years of law firm management, and feature contributions from the Legal Ombudsman and local family law practitioner and Law Society Family Section advisory group member, Robin Charrot from Evolve Family Law.
Start time : 16:45
SRA competency: C3