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  • Sue Bramall

    Your heart’s content

    15 February 2015 By Sue Bramall

    Gone are the days when the extent of a law firm’s content was contributions to academic journals and books. Good quality articles and multimedia content are now an essential business development tool. Sue Bramall explains

  • gavin ward 140x96

    Window of opportunity

    11 April 2017 By Gavin Ward

    Gavin Ward explains how firms can use their websites and online presence to grow the reputation of their solicitors, practice areas and sector groups, acquire new clients from the internet, and ultimately succeed online

  • Sue Bramall

    Who you know

    12 November 2013 Updated: 18 October 2014 By Sue Bramall

    Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business

  • David Gilroy

    Who do you know?

    14 May 2015 By David Gilroy

    David Gilroy explains how effective client relationship management can help you keep and win clients, and how to get it right in practice

  • hand grabbing phones

    Turning the conversation

    8 November 2016 By David Gilroy

    From social media to review sites, there are conversations going on out there about your business. You need to know how to react when one of those turns negative, so you can avoid lasting damage to your online reputation. David Gilroy explains

  • power button

    The PSC register: what legal practice managers need to know

    29 June 2016 By Alison Matthews

    The requirement for a register of ‘persons with significant control’ came into force on 6 April 2016. Alison Matthews explains what you need to know

  • annaliese fiehn

    The main event

    31 January 2017 By Annaliese Fiehn

    Events can help you promote your firm to new and existing clients, and build relationships – but only if you do it well. Annaliese Fiehn provides her top tips for planning an event

  • Sue Bramall

    Standing out

    14 May 2013 Updated: 18 October 2014 By Sue Bramall

    Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall

  • gavin ward 140x96

    Spread the word

    2 August 2016 By Gavin Ward

    Law firms are increasingly recognising the value of content marketing to showcase their expertise, but there is no point writing great content if it cannot be found by potential clients. Gavin Ward provides his 10 top tips for effective online content distribution

  • Sue Bramall

    Site for sore eyes

    31 January 2017 By Sue Bramall, Peter Wright

    If you’re looking to relaunch your firm’s website, or develop a site for a new firm, you need to know the common pitfalls to avoid, to give you the best chance of success. Sue Bramall and Peter Wright offer some real-life cautionary tales

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