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Recent Risk and Complaints Management

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  • Pearl Moses

    Gift register

    10 October 2017 By Pearl Moses

    A risk register may seem like just another regulatory requirement, but an effective one can help you not only identify and mitigate risks, but also reduce your insurance premiums, build client loyalty, and reduce complaints. Pearl Moses explains. 

  • alison matthew 84x84

    Playing catch up

    10 October 2017 By Alison Matthews

    The new money laundering regulations have been in force for over three months, but is your firm compliant? Alison Matthews provides an overview of the requirements for law firms.

  • ann harrison 84x84

    In the balance

    10 October 2017 By Ann Harrison

    The legal press is full of stories about the risks of the new General Data Protection Regulation, but might there be an upside to compliance? Ann Harrison looks at the potential benefits – as well as the burdens and risks. 

  • Gazette cybersecurity supplement 2017 cover

    Gazette publishes cybersecurity supplement

    3 October 2017

    The Law Society Gazette has published a sponsored supplement on cybersecurity issues for law firms

  • person holding floppy disk

    Under control?

    4 July 2017 By Owen O’Rorke

    Do you know that your law firm is a data controller under the new General Data Protection Regulation, and you must comply with them, or face fines of up to €20m or four per cent of your annual global turnover? Owen O’Rorke provides a beginner’s guide to compliance

  • Photograph Paul Bennett, Aaron & Partners LLP

    Order order

    4 July 2017 By Paul Bennett

    Having the SRA arriving at your firm with a production order requiring you and your firm to deliver documents to it is a daunting experience. Paul Bennett outlines how to get your firm ready for investigation in case it should happen

  • Photograph Paul Bennett, Aaron & Partners LLP

    A tall order

    11 April 2017 By Paul Bennett

    Being served with a production order under the Proceeds of Crime Act 2002 can be a frightening experience. Paul Bennett explains how your firm can get prepared, and respond effectively and lawfully if you’re served 

  • person looking out at the sea from boat

    Be prepared

    11 April 2017 By Lisa Hesketh

    Many law firms do not have an effective business continuity plan in place, imagining that insurance will cover them, or even that a real catastrophe could never happen to them. Lisa Hesketh explains why a plan is vital for every firm

  • data protection

    The General Data Protection Regulation (GDPR): are you prepared?

    4 April 2017

    The General Data Protection Regulation (GDPR) will come into force on May 2018. Join this webinar to benefit from a balanced understanding of the GDPR, which will help you to identify the greatest risks to your organisation and how to focus on addressing them.

  • robert rutherford 140x96

    Line of defence

    31 January 2017 By Robert Rutherford

    Cybercriminals often target what they see as the weakest point in a law firm’s security: its people. But, argues Robert Rutherford, your people can be your greatest strength if they are trained to recognise, block and report suspicious activity

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