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  • Lawyer and client with four icons above (crown, arrow in center of target, graph showing growth, and a thumbs up)

    The client is king

    15 January 2019 By Emma Massingham

    How can you kickstart your firm’s growth in 2019? Emma Massingham offers a five-step plan for success through focusing on your targets and clients

  • Old fashioned telephone

    Mystery shoppers find solicitors ignoring potential clients for days

    20 September 2018

    Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.

  • Four people holding up speech bubble banners

    Legal consumers report satisfaction - but still won't shop around

    15 August 2018 Updated: 19 September 2018

    Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway. 

  • Lucy Trevelyan

    A smaller piece of PII

    3 July 2018 By Lucy Trevelyan

    Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?

  • Barry Wilkinson

    Choice morsels

    8 June 2018 By Barry Wilkinson

    Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change

  • Leanne Yendell

    Open market

    20 April 2018 By Leanne Yendell

    Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply

  • Alastair Beddow

    On the map

    17 April 2018 By Alastair Beddow, Ben Kent

    A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent

  • larry cattle

    Sliced and diced

    16 January 2018 By Larry Cattle

    Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention

  • joe reevy 140x94

    Piece of cake

    4 July 2017 By Joe Reevy

    Many law firms focus far more on winning new clients – getting a bigger slice of the cake – than getting new business from existing clients – baking a bigger cake. Joe Reevy explains how to use customer relationship management to build an effective cross-selling process for your firm

  • fraud

    Law Society releases practice note on representing clients in fraud investigations

    15 June 2017

    A move by the Serious Fraud Office (SFO) to limit the role of legal advisers to witnesses in fraud investigations has prompted the Law Society to publish guidance for solicitors.

  • annaliese fiehn

    The main event

    31 January 2017 By Annaliese Fiehn

    Events can help you promote your firm to new and existing clients, and build relationships – but only if you do it well. Annaliese Fiehn provides her top tips for planning an event

  • peter irvine

    Foreign connection

    8 November 2016 By Peter Irvine

    Peter Irvine looks at the potential hazards faced by solicitors dealing with conveyancing transactions with a foreign element, including where payments come from a third party, and how to minimise the risks

  • hand grabbing phones

    Turning the conversation

    8 November 2016 By David Gilroy

    From social media to review sites, there are conversations going on out there about your business. You need to know how to react when one of those turns negative, so you can avoid lasting damage to your online reputation. David Gilroy explains

  • networking 2

    Networking in the festive season - tips and tricks to make lasting business connections (1 December 2016, London)

    13 October 2016

    This breakfast session will rehearse typical scenarios and give you tips to tackle festive networking with confidence, purpose and style, making the best use of your time and energy.

  • compass

    Client reviews: 5 benefits of using an independent consultant

    26 August 2016 By Daphne Thissen

    Do you fully understand your clients’ needs?  Are they really satisfied with your service? Daphne Thissen explains the benefits of using a consultant for client reviews

  • Barry Wilkinson

    Hero of our time

    2 August 2016 By Barry Wilkinson

    In an increasingly competitive market, legal businesses need to find a way to stand out from the crowd. One option, especially for high street and full-service firms, is to aim to become a ‘local hero’ business. Barry Wilkinson explains

  • mindfulness graphic 1000x1000

    Piece of mind

    6 May 2016 By Peter Nicholson

    One simple technique can help lawyers with everything from stress to client care, time management to leadership: mindfulness. Martin Stepek, in conversation with Peter Nicholson, explains how it works, and how he has implemented it in his firm.

  • kerry underwood 140x96

    Silver service

    6 May 2016 By Kerry Underwood

    Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service

  • 14845 linkedin social media icon

    Growing your bottom line in 2016: Is LinkedIn worth YOUR time? Part 2

    18 February 2016 By Emily Miller, Susan Kench

    In part 2 of their guide to using LinkedIn as a business tool, Emily Miller and Susan Kench explain how to build and engage with your network 

  • future of legal services logo

    Full steam ahead

    10 February 2016 By Barry Wilkinson, Ann Harrison, Barry Davies

    A new Law Society report predicts what the future might look like for the legal sector. Three members of the Law Management Section committee outline their own approaches to future-proofing your firm in an uncertain market

  • Sue Bramall

    Conversion rate

    10 February 2016 By Sue Bramall

    Do you know which of your firm’s business development activities translate into the most high quality enquiries? How well do you convert those enquiries into instructions? Sue Bramall provides a beginner’s guide to maximising conversion

  • 14845 linkedin social media icon

    Growing your bottom line in 2016: Is LinkedIn worth YOUR time? Part 1

    7 December 2015 By Emily Miller, Susan Kench

    Emily Miller and Susan Kench explain how LinkedIn can help smaller law firms to generate and support the relationships that grow their client base

  • Ethics

    Law Society launches interactive ethics training

    3 December 2015

    The Law Society has launched the first of a suite of interactive ethical scenarios, through its online continuing professional development centre, to support solicitors to recognise and navigate difficult situations they may encounter in their professional lives

  • Dan Lancaster

    Keep in touch

    3 November 2015 By Dan Lancaster

    Dan Lancaster explains why switching away from traditional communication systems is key to becoming more competitive, and how you can do it successfully.

  • files

    Tips for effective file management and minimising risk exposure

    27 October 2015 By Mark Carver

    Mark Carver provides his top tips for managing client files and minimising risk exposure

  • Trophy

    New Law Society blog post: Winning new clients - as easy as one, two, three

    16 September 2015

    David Yeoward from Law Society Consulting outlines how you can make your bid process stress-free

  • fraud

    Practice note issued on protecting your firm if you fall victim to a scam

    21 August 2015 Updated: 3 September 2015

    The Law Society has published a practice note aimed at helping law firms recover if they have fallen victim to a client account scam

  • megaphone loudhailer

    Potential changes to complaints procedures in force from 9 July

    15 June 2015

    On 9 July 2015, the UK will be required to comply with the EU directive on alternative dispute resolution. If the Legal Ombudsman is successful in its application to become an approved ADR provider under the directive, solicitors will need to make changes to the information they provide to clients in relation to their complaints procedures

  • David Gilroy

    Who do you know?

    14 May 2015 By David Gilroy

    David Gilroy explains how effective client relationship management can help you keep and win clients, and how to get it right in practice

  • Rocky road

    Rocky road

    14 May 2015 By Paul Coombes

    In a volatile market, the expectations placed on solicitors can put a real strain on their practice. Paul Coombes explains how you can manage expectations and stay ahead in one of the most changeable areas of practice: residential conveyancing

  • Costs

    Paying the price

    14 May 2015 By Robert Mowbray

    Clients are more demanding on fees than ever before, and that pressure shows no signs of waning. But how can you set pricing so it’s both acceptable to the client, and sufficiently profitable for the firm? Robert Mowbray outlines a three-step approach

  • change management

    Make it happen: how successful law firms deliver excellence in law practice management and client care, Manchester (30 April 2015)

    19 March 2015

    This free event will showcase how successful firms deliver and enable to business changes that bring results

  • Tracey Calvert

    Listen up

    15 February 2015 By Tracey Calvert

    In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice

  • SRA

    Law Society responds to SRA consultation on client protections

    26 September 2014 Updated: 26 October 2014

    On 1 August 2014, the Solicitors Regulation Authority (SRA) put out a call for evidence on client protections. The Law Society has responded to this call for evidence

  • Files image

    File closure management practice note published

    12 August 2014 Updated: 15 October 2014

    The practice note covers best practice for managing file closure at the termination of a matter, and the need to manage risks inherent in the mismanagement of file administration

  • Gary Richards

    Standing strong

    7 May 2014 Updated: 15 October 2014 By Gary Richards

    When you’re faced with a particularly challenging client, it can be daunting to think about either asking them to change their behaviour, or ceasing to act for them. But, says Gary Richards, sometimes this is exactly what you need to do

  • Made for each other

    Made for each other?

    12 November 2013 Updated: 18 October 2014 By Diana Bentley

    Getting and keeping a corporate client is a lot like the dating game – you have to make your choice, get picked, and keep communicating and giving to keep the relationship going. Diana Bentley offers some tips for finding – and keeping – your perfect partner

  • Sue Bramall

    Who you know

    12 November 2013 Updated: 18 October 2014 By Sue Bramall

    Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business

  • Andrew Kwan

    Give it to me straight

    12 November 2013 Updated: 18 October 2014 By Andrew Kwan

    Andrew Kwan explains how and why his law firm, Manchester-based Clear Law Solicitors, reworded its documents in plain English, and the benefits it has brought the firm and its clients

  • Ian Muirhead

    War of independence

    13 August 2013 Updated: 18 October 2014 By Ian Muirhead

    Ian Muirhead provides a personal perspective on the Solicitors Regulation Authority decision to allow referrals from non-independent financial advisers, and looks at how law firms can select advisers they can trust with their referred clients

  • Sue Bramall

    Standing out

    14 May 2013 Updated: 18 October 2014 By Sue Bramall

    Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall

  • Managing for Success February 2013 cover image

    Managing for Success February 2013

    8 February 2013 Updated: 24 October 2014

    This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment  

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