How can you kickstart your firm’s growth in 2019? Emma Massingham offers a five-step plan for success through focusing on your targets and clients
Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.
Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway.
Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?
Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change
Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply
A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent
Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention
Many law firms focus far more on winning new clients – getting a bigger slice of the cake – than getting new business from existing clients – baking a bigger cake. Joe Reevy explains how to use customer relationship management to build an effective cross-selling process for your firm
A move by the Serious Fraud Office (SFO) to limit the role of legal advisers to witnesses in fraud investigations has prompted the Law Society to publish guidance for solicitors.
Events can help you promote your firm to new and existing clients, and build relationships – but only if you do it well. Annaliese Fiehn provides her top tips for planning an event
Peter Irvine looks at the potential hazards faced by solicitors dealing with conveyancing transactions with a foreign element, including where payments come from a third party, and how to minimise the risks
From social media to review sites, there are conversations going on out there about your business. You need to know how to react when one of those turns negative, so you can avoid lasting damage to your online reputation. David Gilroy explains
This breakfast session will rehearse typical scenarios and give you tips to tackle festive networking with confidence, purpose and style, making the best use of your time and energy.
Do you fully understand your clients’ needs? Are they really satisfied with your service? Daphne Thissen explains the benefits of using a consultant for client reviews
In an increasingly competitive market, legal businesses need to find a way to stand out from the crowd. One option, especially for high street and full-service firms, is to aim to become a ‘local hero’ business. Barry Wilkinson explains
One simple technique can help lawyers with everything from stress to client care, time management to leadership: mindfulness. Martin Stepek, in conversation with Peter Nicholson, explains how it works, and how he has implemented it in his firm.
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
In part 2 of their guide to using LinkedIn as a business tool, Emily Miller and Susan Kench explain how to build and engage with your network
A new Law Society report predicts what the future might look like for the legal sector. Three members of the Law Management Section committee outline their own approaches to future-proofing your firm in an uncertain market
Do you know which of your firm’s business development activities translate into the most high quality enquiries? How well do you convert those enquiries into instructions? Sue Bramall provides a beginner’s guide to maximising conversion
Emily Miller and Susan Kench explain how LinkedIn can help smaller law firms to generate and support the relationships that grow their client base
The Law Society has launched the first of a suite of interactive ethical scenarios, through its online continuing professional development centre, to support solicitors to recognise and navigate difficult situations they may encounter in their professional lives
Dan Lancaster explains why switching away from traditional communication systems is key to becoming more competitive, and how you can do it successfully.
Mark Carver provides his top tips for managing client files and minimising risk exposure
David Yeoward from Law Society Consulting outlines how you can make your bid process stress-free
The Law Society has published a practice note aimed at helping law firms recover if they have fallen victim to a client account scam
On 9 July 2015, the UK will be required to comply with the EU directive on alternative dispute resolution. If the Legal Ombudsman is successful in its application to become an approved ADR provider under the directive, solicitors will need to make changes to the information they provide to clients in relation to their complaints procedures
David Gilroy explains how effective client relationship management can help you keep and win clients, and how to get it right in practice
In a volatile market, the expectations placed on solicitors can put a real strain on their practice. Paul Coombes explains how you can manage expectations and stay ahead in one of the most changeable areas of practice: residential conveyancing
Clients are more demanding on fees than ever before, and that pressure shows no signs of waning. But how can you set pricing so it’s both acceptable to the client, and sufficiently profitable for the firm? Robert Mowbray outlines a three-step approach
This free event will showcase how successful firms deliver and enable to business changes that bring results
In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice
On 1 August 2014, the Solicitors Regulation Authority (SRA) put out a call for evidence on client protections. The Law Society has responded to this call for evidence
The practice note covers best practice for managing file closure at the termination of a matter, and the need to manage risks inherent in the mismanagement of file administration
When you’re faced with a particularly challenging client, it can be daunting to think about either asking them to change their behaviour, or ceasing to act for them. But, says Gary Richards, sometimes this is exactly what you need to do
Getting and keeping a corporate client is a lot like the dating game – you have to make your choice, get picked, and keep communicating and giving to keep the relationship going. Diana Bentley offers some tips for finding – and keeping – your perfect partner
Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business
Andrew Kwan explains how and why his law firm, Manchester-based Clear Law Solicitors, reworded its documents in plain English, and the benefits it has brought the firm and its clients
Ian Muirhead provides a personal perspective on the Solicitors Regulation Authority decision to allow referrals from non-independent financial advisers, and looks at how law firms can select advisers they can trust with their referred clients
Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall
This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment