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  • Lawyer and client with four icons above (crown, arrow in center of target, graph showing growth, and a thumbs up)

    The client is king

    15 January 2019 By Emma Massingham

    How can you kickstart your firm’s growth in 2019? Emma Massingham offers a five-step plan for success through focusing on your targets and clients

  • Old fashioned telephone

    Mystery shoppers find solicitors ignoring potential clients for days

    20 September 2018

    Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.

  • Four people holding up speech bubble banners

    Legal consumers report satisfaction - but still won't shop around

    15 August 2018 Updated: 19 September 2018

    Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway. 

  • Lucy Trevelyan

    A smaller piece of PII

    3 July 2018 By Lucy Trevelyan

    Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?

  • Barry Wilkinson

    Choice morsels

    8 June 2018 By Barry Wilkinson

    Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change

  • Leanne Yendell

    Open market

    20 April 2018 By Leanne Yendell

    Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply

  • Alastair Beddow

    On the map

    17 April 2018 By Alastair Beddow, Ben Kent

    A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent

  • larry cattle

    Sliced and diced

    16 January 2018 By Larry Cattle

    Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention

  • joe reevy 140x94

    Piece of cake

    4 July 2017 By Joe Reevy

    Many law firms focus far more on winning new clients – getting a bigger slice of the cake – than getting new business from existing clients – baking a bigger cake. Joe Reevy explains how to use customer relationship management to build an effective cross-selling process for your firm

  • fraud

    Law Society releases practice note on representing clients in fraud investigations

    15 June 2017

    A move by the Serious Fraud Office (SFO) to limit the role of legal advisers to witnesses in fraud investigations has prompted the Law Society to publish guidance for solicitors.

  • annaliese fiehn

    The main event

    31 January 2017 By Annaliese Fiehn

    Events can help you promote your firm to new and existing clients, and build relationships – but only if you do it well. Annaliese Fiehn provides her top tips for planning an event

  • peter irvine

    Foreign connection

    8 November 2016 By Peter Irvine

    Peter Irvine looks at the potential hazards faced by solicitors dealing with conveyancing transactions with a foreign element, including where payments come from a third party, and how to minimise the risks

  • hand grabbing phones

    Turning the conversation

    8 November 2016 By David Gilroy

    From social media to review sites, there are conversations going on out there about your business. You need to know how to react when one of those turns negative, so you can avoid lasting damage to your online reputation. David Gilroy explains

  • networking 2

    Networking in the festive season - tips and tricks to make lasting business connections (1 December 2016, London)

    13 October 2016

    This breakfast session will rehearse typical scenarios and give you tips to tackle festive networking with confidence, purpose and style, making the best use of your time and energy.

  • compass

    Client reviews: 5 benefits of using an independent consultant

    26 August 2016 By Daphne Thissen

    Do you fully understand your clients’ needs?  Are they really satisfied with your service? Daphne Thissen explains the benefits of using a consultant for client reviews

  • Barry Wilkinson

    Hero of our time

    2 August 2016 By Barry Wilkinson

    In an increasingly competitive market, legal businesses need to find a way to stand out from the crowd. One option, especially for high street and full-service firms, is to aim to become a ‘local hero’ business. Barry Wilkinson explains

  • mindfulness graphic 1000x1000

    Piece of mind

    6 May 2016 By Peter Nicholson

    One simple technique can help lawyers with everything from stress to client care, time management to leadership: mindfulness. Martin Stepek, in conversation with Peter Nicholson, explains how it works, and how he has implemented it in his firm.

  • kerry underwood 140x96

    Silver service

    6 May 2016 By Kerry Underwood

    Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service

  • 14845 linkedin social media icon

    Growing your bottom line in 2016: Is LinkedIn worth YOUR time? Part 2

    18 February 2016 By Emily Miller, Susan Kench

    In part 2 of their guide to using LinkedIn as a business tool, Emily Miller and Susan Kench explain how to build and engage with your network 

  • future of legal services logo

    Full steam ahead

    10 February 2016 By Barry Wilkinson, Ann Harrison, Barry Davies

    A new Law Society report predicts what the future might look like for the legal sector. Three members of the Law Management Section committee outline their own approaches to future-proofing your firm in an uncertain market

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