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  • Sue Bramall

    Standing out

    14 May 2013 Updated: 18 October 2014 By Sue Bramall

    Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall

  • Managing for Success February 2013 cover image

    Managing for Success February 2013

    8 February 2013 Updated: 24 October 2014

    This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment  

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