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  • Managing for Success February 2013 cover image

    Managing for Success February 2013

    8 February 2013 Updated: 24 October 2014

    This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment  

  • Sue Bramall

    Standing out

    14 May 2013 Updated: 18 October 2014 By Sue Bramall

    Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall

  • Ian Muirhead

    War of independence

    13 August 2013 Updated: 18 October 2014 By Ian Muirhead

    Ian Muirhead provides a personal perspective on the Solicitors Regulation Authority decision to allow referrals from non-independent financial advisers, and looks at how law firms can select advisers they can trust with their referred clients

  • Made for each other

    Made for each other?

    12 November 2013 Updated: 18 October 2014 By Diana Bentley

    Getting and keeping a corporate client is a lot like the dating game – you have to make your choice, get picked, and keep communicating and giving to keep the relationship going. Diana Bentley offers some tips for finding – and keeping – your perfect partner

  • Sue Bramall

    Who you know

    12 November 2013 Updated: 18 October 2014 By Sue Bramall

    Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business

  • Andrew Kwan

    Give it to me straight

    12 November 2013 Updated: 18 October 2014 By Andrew Kwan

    Andrew Kwan explains how and why his law firm, Manchester-based Clear Law Solicitors, reworded its documents in plain English, and the benefits it has brought the firm and its clients

  • Gary Richards

    Standing strong

    7 May 2014 Updated: 15 October 2014 By Gary Richards

    When you’re faced with a particularly challenging client, it can be daunting to think about either asking them to change their behaviour, or ceasing to act for them. But, says Gary Richards, sometimes this is exactly what you need to do

  • Files image

    File closure management practice note published

    12 August 2014 Updated: 15 October 2014

    The practice note covers best practice for managing file closure at the termination of a matter, and the need to manage risks inherent in the mismanagement of file administration

  • SRA

    Law Society responds to SRA consultation on client protections

    26 September 2014 Updated: 26 October 2014

    On 1 August 2014, the Solicitors Regulation Authority (SRA) put out a call for evidence on client protections. The Law Society has responded to this call for evidence

  • Tracey Calvert

    Listen up

    15 February 2015 By Tracey Calvert

    In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice

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