Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.
The Law Management Section annual conference took place in London on 26 April. Ann Harrison, chair of the Section, provides the highlights from the panel session, and members of the committee offer their key takeaways from the day
The Law Management Section’s Finance and Business Forum takes place this November. Simon McCrum provides a sneak peek of what he’ll be talking about in his session: why turnover is the wrong measure of a law firm’s success
Clients are demanding innovation from their legal advisers, and not only in relation to technology. So how can law firms develop a culture and process which fosters innovation in an effective way? Alastair Beddow and Ben Kent explain
Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change
The legal press is full of stories about emerging technology, but is it really beneficial – and viable – for small to medium-sized firms? Dan Taylor believes it is, and that firms which don’t innovate now risk getting left behind
A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent
Would you consider your firm a happy place to work? Do you think your people feel the same way? It’s too easy to focus on success, to the exclusion of happiness, says Nick Jarrett-Kerr. So how can you make your firm a great place to work?
Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention
Are you looking for a way to improve your performance and outperform your competition in 2018? Nigel Haddon and Rob Lees explain how and why you should appoint a non-executive director for your firm.