Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change
The legal press is full of stories about emerging technology, but is it really beneficial – and viable – for small to medium-sized firms? Dan Taylor believes it is, and that firms which don’t innovate now risk getting left behind
A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent
Would you consider your firm a happy place to work? Do you think your people feel the same way? It’s too easy to focus on success, to the exclusion of happiness, says Nick Jarrett-Kerr. So how can you make your firm a great place to work?
Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention
Are you looking for a way to improve your performance and outperform your competition in 2018? Nigel Haddon and Rob Lees explain how and why you should appoint a non-executive director for your firm.
Disruptive technologies have been a hot topic in the legal sector in recent years, but what does this mean for people working in the sector? Rohit Talwar, Steve Wells and Alexandra Whittington look at the risks – and the opportunities.
Have you protected your firm’s intellectual property? If not, do you know you could have to change your name or logo, or put up with competitors copying your innovations? Shireen Smith provides a beginner’s guide to intellectual property for law firms.
Do you know what the culture of your firm is? And does it help you deliver against your strategy, or does it hinder it? Andrew Hedley looks at how to analyse your current culture and achieve effective change.
Do you know what your firm’s purpose is? How about your own? Do they match? Could your or your firm’s purpose be holding you back? Barry Wilkinson argues for the central role of purpose in competing, and ensuring your survival, in the current marketplace