Mandeep Nagra provides a brief round-up of news from this year’s Solicitors Regulation Authority (SRA) compliance officers conference held on 20 October.
Sanjay Basra provides an insight into insurance mediation activities and what firms should consider in order to comply with the rules.
Helen Carr provides a quick update on what you need to do to get ready for the SRA’s new regime of continuing competence.
Residential conveyancing is once again the most complained about area of law, according to the Legal Ombudsman. Pearl Moses looks at how to mitigate some of the most common causes, and outlines complaints-handling best practice and regulatory requirements.
Establishing a new firm is a daunting prospect but help is at hand, Eduardo Reyes discovers.
Bronwen Still, director at Infolegal, discusses the Solicitors Disciplinary Tribunal decision last year on a sole practitioner who received a benefit under a will.
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
We talk to Kathryn Stone about her role and upcoming changes at the Legal Ombudsman.
Helen Carr will help you comply with data protection regulations with her top 10 tips.
Anna Drozd looks at the impact of the General Data Protection Regulation following the UK’s EU referendum.